Phonelink Edinburgh Phonelink is a free telephone morning
and evening check call service for over 60's funded by Edinburgh Health and Social Care Partnership. This service is available to anyone 60 and over who feels
the need for a daily reassuring call and who lives in Edinburgh.
The benefits of our service include:-
Welfare Checks Medication Prompts Offer advice and signposting to other services available in the community How does Phonelink work? Phonelink operates twice daily, between 7.45am - 11.30am and 5.30pm to 8.15pm, seven days a week.
Many of our
clients live alone and rarely get visitors or leave the house. Loneliness and
vulnerability can release feelings of worry that no one will know if they take
ill or have a fall which can cause complete social isolation.
Our calls
provide peace of mind and help tackle these issues by ensuring no one is left
alone for long periods of time. In some cases, we are the only people that they
speak to for several days. A daily reassuring call can provide people with a
good start to their day.
What happens when you sign up for the service? You
will be allocated a set time every morning and evening and we will call you as
near to this time as possible. If we cannot reach you for any reason, our
robust system ensures that we call you again within 10-15 mins. If we cannot
get an answer after a certain period of time, we will contact someone to check on you and ensure you are well.
Each client must provide us with 2 named contacts for this purpose. In the
event of an incident, we will endeavour to resolve the situation but there may be occasion where we may need to call an emergency service. We ensure we communicate
with each professional service you receive such as Community Alarm Teams or
Home Care providers.
Do I need a call every day of the week and each
morning and evening? No, the frequency of the calls is completely up to you. Most of our clients do receive calls 365 days a year but some choose to have maybe just morning calls, weekend calls only and maybe only on certain days. The days and times are decided to suit your routines as much as possible. Medication Prompt calls can be offered twice daily, 7 days per week.
Can my family members sign me up for a short period of time? Yes, we have families who contact us if they are going away on holiday for a while
and we can provide calls for this duration to provide peace of mind that their loved ones are speaking to someone to check on their welfare.
Medication Prompts We are happy to provide clients with a call to provide them with a prompt to take their medication. The client must be able to self medicate and do not have a Care Team going into their home to provide the same to prevent duplication.
Our service can be accessed by self referral or by any Health Care Professional or
provider for example, GP's, OT's, Community Nurses, Home Care Staff, Hospital based staff or family members or friends and is aimed at:
Older People Those with long term illness The lonely or isolated Those with an additional support need Remember, there is NO cost for this service to the client.
For a referral pack please call us on 0131 510
6930 or email [email protected] HERE
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